Skip to main content

Customer Care

Have any questions, need more information?

Please get in touch. We’d love to hear from you.

Complaint Handling

You may contact or write to

Make an Inquiry

Not found what you are looking for? Let us help you with the information you need. Please fill out our contact form below and we shall get in touch with you soon.

Please enable JavaScript in your browser to complete this form.

How to contact us

Please visit your nearest AFC branch and speak to the Branch Manager (please refer to the Branches on our website) or you may call our hotline / direct phone number, submit an inquiry through or e-mail your problem to [email protected].

Complaint Handling Timelines

  • Rest assured, we are dedicated to promptly addressing and resolving any issues you may encounter.
  • If resolving the situation requires additional time, we will assign a specific representative to handle your concern. They will provide you with their name and contact number for direct communication.
  • Throughout the resolution process, we will keep you informed of our progress every step of the way.
  • Your satisfaction is our priority. If at any point you feel dissatisfied with our initial response, please communicate your concerns to the assigned representative. Your feedback is invaluable for us to improve our services.
  • Should our investigation extend beyond two weeks from your initial contact, we will furnish you with a written interim report detailing the progress made.
  • Once all aspects of your complaint have been thoroughly reviewed, we will promptly deliver a comprehensive and final response to address your concerns effectively.
Seeking Further Assistance?

  • In the event that you remain uncertain about the resolution provided, the Financial Ombudsman Service offers independent services to assist customers in resolving disputes with financial firms.
  • It’s important to note that the Financial Ombudsman Service will intervene only after we have thoroughly examined the issues raised. Therefore, we encourage you to reach out to us initially, enabling us to make every effort to address your concerns comprehensively.
  • If, for any reason, you remain dissatisfied with our final response, you retain the option to request the Financial Ombudsman Service’s intervention for a thorough review and assistance in resolving the matter.