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Customer Complaint Handling

We are committed to consistently delivering our services to meet your satisfaction at all times, we are expressing a steadfast dedication to providing high-quality services that consistently meet or exceed your expectations.

Your feedback is incredibly valuable to us, and it is our responsibility to improve our service to achieve an even higher level of excellence.

In the event any of our customers are dissatisfied with the manner in which they have been served, they are free to contact or write to our Customer Complaint Management Unit, which will make every effort to resolve issues efficiently and promptly to the satisfaction of the complainants.

The Customer Complaint Management Procedure of Alliance Finance Company is as follows:

How You Can Share Your Feedback and Complaints:

How we respond:

However, if you are not entirely satisfied with our response to your concern, you may enroll with alternative dispute resolution mechanisms handled by below regulatory authorities in a manner prescribed by them.

The Financial Ombudsman of Sri Lanka

Mr. Ananda Kumaradasa

The Financial Ombudsman,
Office of the Financial Ombudsman,
No. 143A,
Vajira Road,
Colombo 05.

Financial Consumer Relations Department (FCRD) of Central Bank of Sri Lanka

Postal Address :

  • Financial Consumer Relations Department,
    No. 30, Janadhipathi Mawatha, Colombo 01.

At Alliance Finance Company we are here to help you.

Your questions and feedback are important to us. Just call us or drop us an email for all your inquiries and comments.